We are looking to recruit a Business Support Associate who will be responsible for first-line support for business user, monitor business operation, monitor system dashboards, on-boarding for new businesses, troubleshoot and resolve business reported issues.




Responsibilities



• Monitor system dashboards, alerts, and transaction flows in real time. 
• Identify, log, and categorize incidents for resolution or escalation. 
• Track and report incident resolution times in accordance with SLAs. 
• Support root cause analysis and implement preventive measures
• Provide first-line operational support for participants, including on-boarding, payment processing, and troubleshooting. 
• Manage service requests, operational queries, and configuration changes. 
• Guide participants through integration processes, testing, and system usage. 
• Conduct periodic operational reviews with participants to ensure adherence to best practices. 
• Coordinate with all teams, including technical support and system administration, to resolve participant issues promptly. 
• Maintain and update user guides, FAQs, and operational documentation. 
• Deliver on-hand training sessions for new participant staff during on-boarding process
• Generate scheduled and ad-hoc operational, compliance, and performance reports. 
• Validate data accuracy and integrity across reports. 
• Support audit and reconciliation activities with detailed reporting.

Requirements



• College or university graduate in the IT field with 0-2 years of experience.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and handle long hours if required.
• Outstanding organizational and customer service skills.
• Ability to work with little supervision and manage multiple processes simultaneously.
• Proficient computer skills (Word, Excel, Open Office, Windows).

https://www.bayt.com/ar/jordan/jobs/business-support-associate-73247704/?_gl=1*kgvrj6*_up*MQ..*_ga*Nzk1MDU5NjI2LjE3NTY3NTEzODU.*_ga_1NKPLGNKKD*czE3NTY3NTEzODUkbzEkZzEkdDE3NTY3NTE0MDckajM4JGwwJGgw