Service Center Supervisor

Job Responsibilities:

Supervise and coordinate the day-to-day operations of the service center team.

• Provide leadership, coaching, and training to staff to ensure high-quality customer service.

• Oversee IT-related phone systems and ensure efficient handling of inbound and outbound calls.

• Resolve escalated customer issues promptly and professionally, maintaining a customer-first approach.

• Monitor performance metrics (response time, resolution rate, customer satisfaction, etc.) and implement improvements.

• Ensure compliance with company policies, procedures, and service standards.

• Collaborate with other departments (IT, Operations, Sales, etc.) to address customer needs and service gaps.

• Prepare regular reports on service center performance and recommend process enhancements.

Qualifications & Skills

• Bachelor’s degree in Business Administration, IT, or related field (preferred).

• Proven experience as a Service Center Supervisor or in a similar customer service leadership role.

• Strong knowledge of IT-related phone systems, call routing, and troubleshooting.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to manage and motivate a team in a fast-paced environment.

• Strong organizational skills with attention to detail.

• Proficiency in MS Office and customer service management tools.

• Customer-focused mindset with the ability to handle difficult situations professionally.

Interested candidates can apply to :

Whatspp: 94749190 (No calls)

Email : hr@chayahgroup.com