IT
Manager Since May'24
Saif
Salim Essa Al Harasi & Co. LLC Muscat, Oman
Key Result Areas:
·
IT Operations Leadership: Spearhead IT operations
across multiple Oman Cultural Complex sites, ensuring high availability of
infrastructure, systems, and end-user services.
·
Digital Transformation: Lead digital transformation
by deploying Microsoft 365 suite, implementing SharePoint for collaboration,
and piloting HRMS platforms to enhance workforce efficiency.
·
Cybersecurity Governance: Develop and enforce IT
governance policies, data backup protocols, and endpoint security using
Bitdefender Centralized and Boxafe to fortify cybersecurity resilience.
·
Vendor & Procurement Management: Manage IT asset
procurement, vendor partnerships, and service contracts to maximize ROI,
cost-effectiveness, and operational reliability.
·
Strategic IT Planning: Design and execute the 2025
IT roadmap including cloud/on-prem intranet, automated onboarding, and
compliance audit planning to support enterprise scalability.
·
User Enablement & Training: Drive knowledge
enablement via biweekly training sessions on Microsoft tools, boosting digital
adoption and improving technical self-sufficiency across departments.
·
Pre-sales Support: Creating new Request For Proposal
(RFP) and Request For Quotation (RFQ) documents to procure new business tools
Collaborating with Board Members to build, negotiate and implement technology
strategies.
·
Team Leadership: Motivating, coaching and guiding
high-performing team by providing leadership, mentorship, and recognition.
·
Operational Transformation Strategy: Directing
technology planning, strategy development, leadership and implementation,
business and operational transformation execution, business solution delivery,
and business development
Senior
System Administrator/System Administrator Dec'15-May'24
Al Watanyiah United Engineering & Contracting Muscat, Oman
Key Result Areas:
·
Departmental Oversight: Directed the IT department,
supervising two IT assistants and managing enterprise-wide IT infrastructure
across five geographically dispersed project sites.
·
Network & ERP Management: Oversaw network setup,
ERP deployment, VPN/firewall implementation, and hardware/software maintenance
to ensure uninterrupted business operations.
·
Server & Domain Administration: Administered
various servers (AD, file, application, antivirus), domain management, and
Windows Server configurations including DNS, DHCP, and GPO.
·
Backup & Recovery Strategy: Implemented
structured data backup plans using HP G2 LTO-5 tape autoloader and monitored
system logs to prevent data loss and ensure business continuity.
·
User & Access Management: Managed user
provisioning, email ID/SIM allocation, and biometric attendance system (TAMS),
facilitating streamlined HR and communication processes.
· IT Project Execution: Led IT project planning,
reducing downtime and aligning tech initiatives with business schedules for
optimized performance and delivery.
IT
Engineer Jan'13-Nov'15
CMC
Ltd now TCS (A Tata Enterprise) Bengaluru, India
Key Result Areas:
·
System Setup & Configuration: Installed, configured,
and maintained Windows servers and workstations (XP to 8), ensuring stable and
Secure operating environments.
·
Network Services Management: Managed Active
Directory, DNS, and DHCP configurations to control user access, optimize
network performance, and enforce IT security standards.
·
Remote Support Delivery: Delivered desktop and
infrastructure support using tools like Microsoft Lync and Remote Desktop,
maintaining a first-call resolution rate exceeding 90%.
·
User Account Administration: Provided Tier-2 support
for AD-related issues, including password resets, user account creation, and
policy enforcement.
·
Patch & Update Management: Executed regular OS
and antivirus patch management, service pack rollouts, and driver updates to
ensure compliance and minimize vulnerabilities.
·
Peripheral Device Support: Installed and maintained
network printers, reducing user complaints and increasing hardware utilization
efficiency.
Technical
Resolution Expert May’11-Oct’12
Dell
International Services India Pvt. Ltd. Bengaluru, India
Trainee
Customer Support Sep’09-May’11
Mphasis,
an HP Company Bengaluru, India
