ENABLE Youth Sudan Program (AfDB Project) - Khartoum, Sudan- www.enableyouth.sd
IT Specialist (Oct 2017 to Present):
Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing
1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to staff
members.
COFFTEA TRADING COMPANY - Khartoum, Sudan- www.cofftea.net
Senior IT Officer (Feb 2016 to Sep 2017):
Duties:
● Installing and configuring computer hardware operating systems and applications.
● Installing and configuring network, and security equipment.
● Monitoring and maintaining computer systems and networks.
● Designing, implementing and managing Active Directory, DHCP, Mail, and DB servers.
● Troubleshooting system and network problems and diagnosing and solving hardware or software
faults.
● Providing end user with needed technical support.
● Managing VoIP and CCTV system.
● Monitoring network traffic for suspicious behaviour.
● Creating network policies and authorization roles and defending against unauthorized access,
modifications, and destruction.
● Configuring and supporting firewalls, VPN, backup, and anti-virus software.
VISION VALLEY - Khartoum, Sudan- www.visionvalley.net
Systems Engineer (Apr 2014 to Jan 2016):
Responsible for supporting equipment in a network environment, from design through implementation
and support. Performs of installation, configuration and upgrading of workstations, servers and related
hardware and software in a LAN, WAN and stand-alone environment. Provides investigation, diagnostic
testing and repair/resolution of system, hardware, software and infrastructure.
Duties:
● Manage and monitor all installed systems and infrastructure
● Install, configure, test and maintain operating systems, application software and system
management tools.
● ensure the highest levels of systems and infrastructure availability.
● Maintain security, backup, and redundancy strategies.
● Provide 2nd and 3rd level support.
● Installing, administering, and troubleshooting network security solutions.
● Updating software with the latest security patches and ensuring the proper defenses are present
for each network resource.
● Configuring security systems, analyzing security requirements, and recommending
improvements.
● Build Bill of Quantities (BoQ), create illustrations and diagrams and provide Statements of Work
(SoW).
● Post-Sales Implementation of systems designed.
● Produce post Implementation project documentation.
BANAN IT - Khartoum, Sudan- www.banan-it.com
Systems Administrator (Apr 2004 to March 2013):
Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing
1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients &
internal staff members.
Duties:
● Building, configuration and troubleshooting of server and desktop hardware.
● Maintaining maximum availability of supported services for users.
● Designing, implementing and managing Active Directory, DHCP, Mail, and DB servers.
● Responsible for disaster recovery, backups, closing security loopholes and access levels.
● Ensure adequate antivirus protection & solutions are maintained and updated.
● Installing and configuring software, hardware and networks.
● Monitoring system performance and troubleshooting issues.
● Identifying, monitoring, and defining the requirements of the overall security of the system.
● Maintaining firewalls, and virtual private networks.
● Reporting the security analysis and monitoring findings.
● Defining and maintaining security policies.
