Senior Technical Specialist

[JULY 2017 – Till Present], [Mohammed J.S Bu Khamseen Investments], [Al-Ahsaa, KSA]

·       Connecting 35 branches via MPLS

·       Infrastructure for all Data System

·       Surveillance Camera Systems

·       System admin for integrated communications system (Avaya)

·       Maintaining and operating Avaya IP Office Server Edition System with Contact Center Addon for 20 Agents

·       Modifying configuration and contact center call flow based on requests and business need

·       Solve all problem remotely

Senior Technical Support Specialist

[September, 2007 – April 2017], [Brain Waves System Middle East], [Cairo, Egypt]

·       Infrastructure for all data system

·       Preparing and troubleshooting VGA cables

·       Technical support and installation engineer

·       Preparing and troubleshooting Network cables

·       Preparing and troubleshooting Sound system cables

·       Site preparations and onsite works

·       Sales engineer

·       Marketing project

·       Providing project plans for each Projects.

·       Prioritizing the projects according to the strategy.

·       Managing mid to big size projects.

·       Project accounts

·       The work of technical and financial offers for different projects

·       Follow-up to the financial effects of each project and collection of Customer

·       Proficiency Contract the customer to reach the best results.

·       Self-Commercial project