Store Manager | Dr Cafe Coffee -  Riyad  ( 09/2014 – 11/2023)

Assisted in the stock management, and ensured that all food safety regulations were followed in cafe outlet.

Ensure highest level of customer service is executed across locations in Cafe outlets.

Help lead in training, development, and communication with all team members to ensure they properly understand and meet job expectations

Set and achieve sales targets, implementing strategies to maximize revenue. Monitor sales performance, analyze trends, and initiate promotional activities to drive sales growth in food and beverages.

Oversee day-to-day operations of the coffee chain store, ensuring smooth and efficient workflows in areas such as order processing, customer service, and inventory management.

Recruit, train, and supervise staff members. Foster a positive work environment, conduct performance evaluations, and provide ongoing training to enhance employee skills and performance.

Address and resolve customer complaints and operational issues promptly.