Abdelrahman Nabag

Sales and marketing
* Solid long experience in marketing and sales * Very good experience in managing, organizing and developing public relation works and customer services * Acquired transferable skills in handling services of customers call centers * Good knowledge in doing computers software and hardware works * Very Good skills in Windows and MS office applications * Arabic and English spoken.

مراسلة

أخر تواجد : منذ 10 شهور   تاريخ التسجيل : منذ 10 شهور

البيانات الاساسية
ذكر
1985-01-01
a.s.nabag@gmail.com
0096891473073
عُمان
صلالة
وظائف مبيعات وتسويق
15 سنة
تحميل السيرة الذاتية
500
الخبرات والمؤهلات
الخبرات

 Eibad Alrahman Co. Ltd – SPK Batteries & Durun Tires – Sales Supervisor
from Oct 2022 – till now
 Supervise direct sales representative.
 Supporting sales teams to achieve the objective of organization.
 Coordinate with direct sales representatives in their daily activities.
 Assist the direct manager to recruit, training, and retaining a competent sales team.
 Provide assortment sales reports, customers complaints, level of existing and new customers to the direct management.
 Assist Sales Manager in leading, directing and motivating sales team in order to achieve overall business sales objectives.
 Initiate sales activities, strategies, and sales plans required to build brand visibility.
 Evaluate the performance of sales team and seek ways to improve and raise performance levels.
 Identify the change in the market, both current and future and evaluate the effect on the organization performance.

W12 Car Services - Own Business – Manager
From Jan 2020 till now
 Mechanical & Electrical services
 Oil’s & filters
 Tires
 Batteries

 El barbary Engineering Co. Ltd -Hyundai Batteries - Corporate Sales Coordinator
From 1st Jan. 2016 – Sep. 2020
 Construct and structure new Batteries Corporate Sales Department.
 Introducing Plans to develop the Department.
 Market and Introduce Batteries to the companies.
 Follow-up with customers to maintain good relationship and loyalty.
 Follow up with Clients and evaluate after sale services and warranties
 Coordinate, follow up and distribute Corporate Batteries Stock.
 Provide management with activities and results reports.
 Offer the company's products in a proper way to convince the customer.

 Balance General Trading – Mutlu Batteries & Petlas Tires - Corporate Sales Rep.
From Oct. 2014 – 31 Dec 2015
 Assist Sales Manager in leading, directing and motivating sales team in order to achieve the overall corporate sales objectives.
 Provide management with activities and result reports
 Offer company products in a proper manner to convince the customer.
 Create excellent relationships with customers.
 Develop daily, weekly and monthly action plan.
 Follow-up process of work and the development of appropriate assessment

Khartoum Airport - Common Integrated Solutions
From Apr. 2013 – Jul. 2014
 Working as P.R.O in the VIP lounge, complete all kind of formalities for departure and arrival VIPs passengers.
 Working as a customer service, helping all type of passengers to complete the travelling formalities.

 “Emirates Telecommunication – Etisalat”
From Sep. 2007 - Jun. 2012

 Customer Service Rep:-
 Master all products, services and offers the company is providing, and explain each to the customers.
 Keep track and record for customer transactions and interactions.
 Open customer accounts by recording account information.
 Maintains customer records by updating account information.
 Sell and up sell products and services.
 Maintain financial accounts by processing customer adjustments.
 Follow up with back office for updating any missing information.

 Customer Support:-
 Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

 Marketing:-
 Manage rigorous quantitative and qualitative analyses evaluating the effectiveness of multi-channel direct marketing events and competitions.
 Coordinate promotional events and competitions.
 Planning and directing the promotion, public image and presentation of services.
 Deal with shops to get approval to advertise.

 Development & analysis:-
 Prepare general planning forecast and subscriber equipment forecast and provide updated records to E-map System (NE.4), sites, buildings, in order to assist Sales Team & planning.
 Generate monthly comparison reports show marketing analysis, customer satisfaction & financial reports
 Recommend all new projects to be included and covered by all type of Etisalat services.
 Extract reports for fiber optic service given, and details of covered and not covered areas in a comprehensive manner.
 Extract reports for pending customers’ requests in the system, discuss with concerned department to find the reasons of delay and solve the problems.