Senior Network & System administrator and CCTV Engineer
Envision Tech., Kuwait
Sep 2018 - Nov 2022
Implemented security measures and monitoring systems to protect company's assets and data.
Managed and maintained network infrastructure for a large enterprise, ensuring high availability and performance.
Designed and deployed CCTV systems for multiple sites, ensuring maximum coverage and surveillance effectiveness.
Provided troubleshooting and technical support for network and system issues, resolving them quickly and efficiently.
Developing agreed solutions and implementing new systems. Pricing and Creating Bill of quantities regarding designed system. Meeting with clients to determine requirements.
Manage Small and Medium Projects (Design, Implement, Upgrade).
IT System Administrator
Dubai Moda, Kuwait
Jun 2017 - May 2018
Managing network systems and ensuring smooth operation of hardware, software, and security protocols.
Implementing and troubleshooting computer systems, including server installations and network configurations.
Providing technical support to end‑users, resolving hardware and software issues promptly and efficiently.
Conducting regular system updates and backups, ensuring data integrity and disaster recovery preparedness.
Implement and Manage Dell & HP & NEC servers. Implement and manage VMware ESXi,4.1,5.1,5.5,6.0
Implement and manage Veeam Backup software Implement and manage Active Directory. Implement and manage office 365 portal. Implement and manage Exchange server.
Implement and manage TMG server. Implement and manage Acronis server.
Implement and manage Symantec Backup Server. Implement and manage SQL server. Managing Cisco Call Manager.
Managing and design System Networking Engineer (LAN_WAN). Managing and design Clusters and Fail‑over.
Configure and manage Cisco Switches and Routers. Managing Mailboxes and Permissions. Managing and Troubleshooting network IP.
Manage antivirus server.
Install and manage WSUS. Managing system policies. Configure switches, Access point and Routers.
Security network resources using sharing folders Permissions NTFS permission. Testing, installing and monitoring new systems.
Preparing documentation and presenting progress reports to customers Support and configure IBM HP DELL Servers.
Managing and Troubleshooting All servers and Networks
IT Technical Support Team Leader
Procter & Gamble, Egypt
Jul 2015 - Jan 2017
Lead a team of IT technical support specialists, ensuring efficient and effective service delivery.
Developed and implemented procedures for troubleshooting and resolving technical issues, improving team productivity.
Provided mentorship and training to team members, resulting in improved technical skills and customer satisfaction.
Collaborated with cross‑functional teams to implement new technologies and systems, streamlining IT processes.
Manages occasional software upgrades. Manages hardware upgrade implementation.
Check and Plan for business continuity and system stability. Defining software, hardware and network requirements.
Developing agreed solutions and implementing new systems. Presenting solutions in written or oral reports.
Motivate and inspire team members.
Commitment to the aims and objectives of the services. Conducts or ensures regular backups and checks.
Network and Systems Administrator
Procter & Gamble, Egypt
Installing and configuring windows server2000, 2003, 2008.
Sep 2023 - Jul 2023
Installing and configuring roles VPN, Routing, DHCP, DNS, and Group Policy. Installing and configuring File server and Print server.
Installing and configuring Microtech server. Installing and configuring Acronis Snap Deploy.
Installing and configuring ISA server 2004, 2006 and TMG 2010. Installing and configuring POP3 server.
Installing and configuring Exchange Server 2007, 2010.
Installing and configuring and administrating Microsoft SQL 2005, 2008.
Installing and configuring Virtualization Technology (Hyper‑V, VMware, V‑ Sphere). Installing and configuring WSUS.
Installing and configuring SharePoint 2007, 2010. Installing and configuring SCOM 2007. Installing and configuring Kaspersky Tool Kit Server.
Installing and configuring Microsoft Forefront Client Security Server. Installing and configuring Symantec Security server.
Installing and configuring Symantec Backup EXEC.
Installing and configuring Microsoft Data Protection Manager. Installing and configuring Cisco Systems (Routers, switches) Configuring Intermec Handheld Devices.
IT Technical Support Engineer
Tabuk Pharmaceuticals, Egypt
Oct 2009 - Apr 2010
Troubleshooting hardware and software issues for end users in a fast‑paced environment. Configuring and maintaining computer and network systems to ensure optimal performance.
Providing timely and efficient technical support through phone, email, and in‑person interactions.
Collaborating with cross‑functional teams to implement and upgrade IT infrastructure solutions.
