System Network Administrator
GOIN Soft
Dec 2020 - July 2023
• Provided technical support and troubleshooting for hardware, software, and network issues.
• Managed and maintained network infrastructure, including Cisco routers, switches, and firewalls,
ensuring optimal performance and security.
• Administered Active Directory Domain Services, handling user accounts, security groups, and Group
Policies to enforce security compliance.
• Configured and optimized DNS, DHCP, file-sharing services, and resource distribution.
• Developed and implemented network security protocols, including firewall rules and VPN configurations.
• Conducted system backups and disaster recovery planning.
• Designed, implemented, and managed network infrastructure, including routers, switches, firewalls,
and wireless access points, ensuring secure and high-performance connectivity.
IT technical support
MTS Company
Aug 2018 - July 2020
• Technical Support: Provided phone, email, and remote support to end-users for hardware, software, and
network issues.
•
Troubleshooting: Diagnosed and resolved a wide variety of technical issues, including operating system
failures, software crashes, and network connectivity problems.
• Hardware and Software Installation: Installed and configured new hardware (desktops, laptops, printers)
and software applications for employees.
• Network Management: Assisted in maintaining and troubleshooting network infrastructure, including
routers, switches, and firewalls.
• Customer Service: Provided excellent customer service by resolving user issues promptly and
maintaining high user satisfaction.
