Usman Ali

IT Technical Support
**IT Technical Support Specialist** with 5+ years of experience in hardware/software installation, troubleshooting, and ERP support. Skilled in network maintenance, system configuration, and user account management. Certified in CCNA with a BS in Computer Science from Government College University Faisalabad Pakistan Also experienced in SEO and Digital Marketing, including Google Ads and social media campaigns.

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Last seen: Since 21 Hour   registration date : Since 21 Hour

primary data
male
1995-01-01
usmanofficial675@gmail.com
+923056050559
Saudi Arabia
Riyadh
admin jobs
5 year
Download CV
USD 5000
Experience and qualifications
Experience

Saudi Pan Kingdom Company (SAPAC) – Neom, Riyadh, Saudi Arabia

City: Neom, Riyadh | Country: Saudi Arabia | Website: https://sapac.com.sa/

IT Technical Support [ 11/2023 – 04/2025 ]

  1. • Install, configure, and maintain desktops, laptops, printers, scanners, and other IT devices.
  2. • Troubleshoot and resolve hardware, software, and network issues via phone, email, remote, or on-site.
  3. • Install, update, and manage software, drivers, and antivirus programs.
  4. • Monitor and maintain IT systems, networks, and related services.
  5. • Set up and manage user accounts, passwords, and access permissions.
  6. • Configure, backup, and restore MS Outlook and important data.
  7. • Provide ERP end-user support and resolve system-related issues.
  8. • Coordinate with IT department/vendors for new hardware or software requirements.
  9. • Document technical problems, solutions, and provide guidance to clients and staff.
  10. • Communicate with customers, partners, and suppliers to resolve issues and implement changes.


Adam Milk Foods Limited – Sahiwal, Pakistan

City: Sahiwal | Country: Pakistan | Website: https://www.adams.pk/

IT Support Officer [ 02/2021 – 10/2023 ]

  1. • Install, configure, and maintain desktops, laptops, printers, scanners, and other IT devices.
  2. • Troubleshoot and resolve hardware, software, and network issues via phone, email, remote, or on-site.
  3. • Install, update, and manage software, drivers, and antivirus programs.
  4. • Monitor and maintain IT systems, networks, and related services.
  5. • Set up and manage user accounts, passwords, and access permissions.
  6. • Configure, backup, and restore MS Outlook and important data.
  7. • Provide ERP end-user support and resolve system-related issues.
  8. • Coordinate with IT department/vendors for new hardware or software requirements.
  9. • Document technical problems, solutions, and provide guidance to clients and staff.
  10. • Communicate with customers, partners, and suppliers to resolve issues and implement change.


SEO Agency Pakistan – – Lahore , Pakistan

City: Lahore | Country: Pakistan | Website: https://www.seo.com.pk/

SEO Expert (Digital Marketing) [ 01/2019 – 12/2020 ]

  1. SEO Compliance: • Optimize web pages with aligned content, meta tags, headings, and images to improve search rankings.
  2. Keyword Optimization: • Research and integrate relevant keywords into content for enhanced visibility on search queries.
  3. Off-Page Strategies: • Build high-quality backlinks from reputable sites to boost domain authority and rankings.
  4. Content Marketing:• Share valuable content on guest blogs and forums to drive traffic to your website.
  5. Social Media Marketing: • Engage audiences through tailored posts, stories, and ads to enhance brand awareness.
  6. Online Advertising: • Execute campaigns on Google Ads, YouTube, and Facebook for targeted reach and user engagement