Senior Technical Specialist
[JULY 2017 – Till Present], [Mohammed J.S Bu Khamseen Investments],
[Al-Ahsaa, KSA]
· Connecting 35 branches via MPLS
· Infrastructure for all Data System
· Surveillance Camera Systems
· System admin for integrated communications system (Avaya)
· Maintaining and operating Avaya IP Office Server Edition System
with Contact Center Addon for 20 Agents
· Modifying configuration and contact center call flow based on
requests and business need
· Solve all problem remotely
Senior Technical Support Specialist
[September, 2007 – April 2017], [Brain Waves System Middle East], [Cairo, Egypt]
· Infrastructure for all data system
· Preparing and troubleshooting VGA cables
· Technical support and installation engineer
· Preparing and troubleshooting Network cables
· Preparing and troubleshooting Sound system cables
· Site preparations and onsite works
· Sales engineer
· Marketing project
· Providing project plans for each Projects.
· Prioritizing the projects according to the strategy.
· Managing mid to big size projects.
· Project accounts
· The work of technical and financial offers for different projects
· Follow-up to the financial effects of each project and collection
of Customer
· Proficiency Contract the customer to reach the best results.
· Self-Commercial project