We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

answer calls and respond to emails

handle customer inquiries both over the phone and by email

research required information using available resources

manage and resolve customer complaints

provide customers with product and service information

enter new customer information into system

update existing customer information

process orders, forms and applications

identify and escalate priority issues

route calls to appropriate resource

follow up customer calls where necessary

document all call information according to standard operating procedures

complete call logs

produce call reports

المهارات

proficient in relevant computer applications

required language proficiency

knowledge of customer service principles and practices

knowledge of call center telephony and technology

some experience in a call center or customer service environment

good data entry and typing skills

knowledge of administration and clerical processes

https://www.bayt.com/ar/kuwait/jobs/call-center-agent-3970953/