Reports to: IT Director

Job Summary:

We are seeking a motivated and technically skilled API Support and QA Specialist to join our IT team. The successful candidate will be the first point of contact for our partners and clients, providing exceptional support for our APIs. This role involves troubleshooting technical issues, managing partner accounts within our database, and rigorously testing our services and APIs to ensure they meet our high standards of quality. The ideal candidate will work closely with our development team to ensure a seamless integration experience for our clients and contribute to the overall quality of our products.

Key Responsibilities:

API Support:

* Provide timely and effective technical support to partners and clients via email, phone, and other support channels.

* Troubleshoot and resolve issues related to API integration and functionality.

* Assist clients with understanding and implementing our APIs, including best practices.

* Read and analyze API logs to identify and resolve issues.

* Manage partner and client accounts directly in our MySQL database, including creating, editing, and configuring accounts.

Quality Assurance:

* Develop and execute test plans for our APIs and services to ensure they meet functional requirements and quality standards.

* Perform manual and automated testing to identify, document, and track defects.

https://www.bayt.com/ar/jordan/jobs/api-support-and-qa-specialist-5356656/?_gl=1*1jr4ps8*_up*MQ..*_ga*MTkwNjc3NDg4NC4xNzU1MDE4Mzgw*_ga_1NKPLGNKKD*czE3NTUwMTgzNzkkbzEkZzEkdDE3NTUwMTg2MDUkajYwJGwwJGgw