This is a remote position.
D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We're looking for an Adoption Manager who will drive value for our clients by ensuring they are fully leveraging the tools they’ve invested in. This is a strategic role that blends data analysis, customer success, and marketing expertise to improve product adoption, expand usage, and maximize ROI for our clients.
Key Responsibilities
- Analyze platform usage across accounts to identify opportunities for deeper adoption and automation.
- Develop and execute adoption strategies tailored to client maturity, business goals, and industry best practices.
- Create benchmarks, playbooks, and persuasive narratives to encourage clients to adopt underutilized features and channels.
- Collaborate closely with Customer Success Managers to align on account strategy and ensure adoption efforts are impactful.
- Drive scenario creation and campaign optimization, helping clients unlock the full value of their investment.
- Serve as a strategic advisor to clients, offering insights and guidance on how to build better customer journeys.
- Track adoption KPIs and contribute to retention and expansion goals through measurable impact.
- Act as the voice of the customer internally—sharing insights with Product, Marketing, and Sales to support continuous improvement.
Requirements
- You have 3+ years of experience in Customer Success, Marketing Automation, Growth, Strategy, or a similar role in a SaaS or digital marketing environment.
- You’re analytical and data-driven—able to identify usage patterns, gaps, and opportunities across different customer segments.
- You have a deep understanding of marketing automation strategies, user journeys, and engagement campaigns.
- You’re a natural communicator, confident in presenting strategic recommendations to clients and persuading stakeholders.
- You are results-oriented and comfortable setting benchmarks, building cases for change, and owning adoption metrics.
- Experience with multi-channel engagement platforms (e.g., email, push, SMS, WhatsApp) is a strong advantage.
- Bonus: Experience in CDP, mar tech, or customer lifecycle marketing.
Benefits
- Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company.
- Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.
- Competitive Benefits: Enjoy a comprehensive benefits package
D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
https://www.bayt.com/ar/turkiye/jobs/adoption-manager-turkey-73249330/?_gl=1*66szjh*_up*MQ..*_ga*MTUyMzQzNTI5Mi4xNzU2Mzk1MTYz*_ga_1NKPLGNKKD*czE3NTYzOTUxNjMkbzEkZzAkdDE3NTYzOTUxNjMkajYwJGwwJGgw
