About the Role:

Grade Level (for internal use):


12

Office Location: Istanbul, Turkey




The Role: The Director, Relationship Management is a non-sales position which leverages knowledge of the Commodities Industry, both hard and soft with a focus on energy to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global products. 





Due to the breadth of knowledge the Director, Relationship Management brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global Global Majors Accounts. 




The Impact: The Director, Relationship Management is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business. The Director, Relationship Management must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.





Key Responsibilities 




Managing Account Relationships 




• Take ownership of the overall client experience with S&P Global, ensuring satisfaction and engagement. 

  
  

• Balance strategic oversight with day-to-day account management to optimize client interactions. 

  
  

• Work with Account Manager and specialists to ensure alignment on commercial strategy and value proposition, 

  
  

• Build and nurture meaningful, long-lasting relationships with key stakeholders and influential contacts. 

  
  

• Navigate client organizations effectively, leveraging internal cross-functional resources to deliver value. 

  
  

• Maintain continuous, collaborative communication with clients to gather strategic insights, understand their challenges, and identify unrecognized issues, providing tailored solutions. 

  
  

• Coordinate with various functions and third parties to ensure service levels and value-added offerings meet client expectations. 

  
  

• Act as a broker of S&P Global capabilities and services, advocating for client needs internally and facilitating collaboration among sales and other departments to achieve shared goals. 

  
  

• Analyze client usage of products and services, helping to define potential use cases and enhancements to better serve client needs. 

  
  

https://www.bayt.com/ar/turkiye/jobs/director-relationship-management-russian-speaking-73268731/?_gl=1*j66yn7*_up*MQ..*_ga*MTc2NzQ4OTgxNi4xNzU2NTY5NDc3*_ga_1NKPLGNKKD*czE3NTY1Njk0NzYkbzEkZzEkdDE3NTY1Njk0ODAkajU2JGwwJGgw