The System Operations Manager is responsible for leading the operation and functional units by managing the day-to-day and overall, one of our system operation at one of our clients and will report to both ProgressSoft Operation Manager and client’s management.

Responsibilities

• Plan, develop and review client’s operational initiatives, objectives, policies, procedures and methods.      
• Execute strategies for daily, weekly, monthly, quarterly and yearly operations for the systems.
• Manage capacity planning in coordination with Operation Manager and Client’s Management to secure continuity of services.
• Oversee daily operations, ensuring alignment with client objectives and service level agreements.

• Manage operational teams, assign tasks, and monitor performance. 

• Act as the primary escalation point for operational issues. 

• Coordinate with ProgressSoft management and Client management for strategic and operational decisions. 

• Establish and monitor operations compliance with policies and procedures.

• Oversee productivity objectives and manage the achievement of quarterly and annual productivity plan objectives.

• Assist with performance development and measure job performance and reporting.

https://www.bayt.com/ar/jordan/jobs/system-operations-manager-73247989/?_gl=1*1csdqv5*_up*MQ..*_ga*MTA1ODg2ODA5Ni4xNzU2MjI4MjU0*_ga_1NKPLGNKKD*czE3NTYyMjgyNTQkbzEkZzEkdDE3NTYyMjgyNTYkajU4JGwwJGgw