TOUR OPERATOR Hiring Tour Operator English speaking Tour operator with experience 2-5 years French speaking Tour operator with experience 2-5 years About the Job : * Providing general and specific advice about different travel destinations * Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met * Making arrangements for transport, accommodation, tours, and activities * Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements * Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates * Using the computer database to research information about hotel accommodation fares and hotel ratings * Dealing with payments * Performing general administration tasks * Dealing with and documenting complaints in an efficient and diplomatic manner * Planning and advertising different promotions * Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues * Evaluating customers’ holidays and issuing appropriate feedback forms * Every now and then, tour operators travel abroad for research purposes * Making presentations to travel groups * Creating and putting up displays at trade shows Job Requirements : * Excellent English writing skills and verbal communication skills * Adept in Excel and numeracy * Organizational skills * Social Media Skills * Ideally the candidate has a degree from a college or university Company Name: Fayed Travel Location : 32 Talat Harb Street Starting Salary from 8000 LE Send CV to mfayed@fayedtravel.com or 01111118298