Urgently Hiring "Operation Manager" for "ICY POP".

Note: "Please read the job description before apply"

Only apply only if you currently available in Oman.

A. Key Responsibilities

1. Business Growth & Revenue Management

• Drive sales across shops, events, catering, retail partnerships, and online platforms.

• Set and monitor monthly targets for each business channel.

• Actively pursue new business opportunities (schools, corporate, retail collaborations).

• Ensure revenue growth aligns with company goals.

• Follows up with leads, negotiates contracts, and closes B2B & catering deals.

2. Full Brand Operational Oversight

• Supervise and support the Operations Coordinator and Logistics Coordinator.

• Ensure daily operations at branches, events, supermarkets, and hotels run smoothly.

• Maintain high standards of hygiene, product quality, and brand presentation.

3. Kitchen Management

• Oversee the kitchen production team, ensuring schedules, output, and quality standards are met.

• Monitor inventory of raw materials and finished goods in coordination with the kitchen and logistics teams.

• Ensure kitchen always follows hygiene and safety procedures.

4. Team Leadership & Development

• Lead and motivate all department teams (kitchen, operations, logistics, retail sales).

• Conduct regular team meetings and performance reviews.

• Identify training needs and ensure continuous improvement across departments.

5. Customer Relationship & Brand Management

• Maintain strong relationships with retail partners, event clients, mall managements, and key accounts.

• Handle high-level customer feedback or escalations professionally.

• Ensure customer satisfaction is consistently achieved.

6. Reporting & Administration

• Consolidate sales, operations, kitchen, and logistics reports for management.

• Provide monthly business summaries highlighting performance, gaps, and recommendations.

• Manage budgets for operations, logistics, and events as needed.

B. Key Qualifications:

• 5–8 years’ experience in operations, retail, food & beverage, or business management.

• Muscat have car and driving license in Oman.

• Fluent English & Arabic Languages.

• Strong leadership, communication, and organizational skills.

• Experience managing both production and sales teams preferred.

• Proficient in reporting, numbers, and system updates (POS, Talabat, Excel).

You can reach us via Email at: hr.globalfrozenbusinessllc@gmail.com WhatsaApp on: +968 99880467 to submit your CV.