Job Vacancy – Midea Group
About the Company
Midea Consumer Appliances DMCC is the Regional Headquarter of Midea Group, one of the fastest-growing companies in the Fortune 500 list. The company relies on humanizing-technology to provide customized solutions based on a deep understanding of customer needs, supported by over 55 years of manufacturing excellence and leading robotic and automation technologies.
Based in Dubai, the RHQ houses some of the most iconic brands in the company’s portfolio, including Midea, Toshiba, Eureka, and Master Kitchen. Our operations extend across Europe, the Middle East, Africa, and the CIS region.
As experts in home appliances, we are committed to delivering the best products and services to our customers. We are proud of our agile, creative, and strong team that drives our growth. We constantly identify, recruit, and develop talents with bold, international vision, and we strongly believe in the power of innovation and human potential. With Midea Consumer Appliances DMCC, you will benefit from lifelong training, professional and personal growth opportunities, and the chance to work with some of the most dedicated experts in the field.
Regional Service Manager
Job Summary
The Regional Service Manager is responsible for overseeing and managing service operations across the Middle East region. The primary role is to ensure that authorized service partners meet performance standards and deliver high-quality services to customers.
Key Responsibilities
Provide technical support.
Conduct product training for service technicians.
Ensure high-quality customer service delivery.
Maintain communication with ASPs, distributors, factories, and HQ.
Provide product quality feedback to factories and follow up on claims.
Drive customer satisfaction.
Manage costs and revenues.
Perform service-related data analysis.
Oversee ASP appointments and delivery operations.
Set performance goals for service partners and monitor their progress.
Conduct regular performance reviews and provide feedback.
Collaborate with internal teams to ensure partners have the necessary resources.
Analyze service trends and implement improvements.
Develop and implement training programs for service partners.
Ensure compliance with company policies, procedures, and standards.
Manage customer service projects and initiatives.
Identify training and coaching needs for staff.
Focus on revenue growth through spare parts and accessories sales.
Qualifications & Requirements
Ability to manage a wide customer base.
Knowledge and experience in customer service management in consumer durable industries.
Strong communication skills across various channels (email, phone, etc.).
In-depth knowledge of customer service principles and practices.
Ability to understand product technicalities and train service technicians.
Bachelor’s degree with at least 15 years of experience in customer service.
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