Job Vacancy – International Free Zone Authority | IFZA - United Arab Emirates - Sharjah

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job description

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Job Vacancy – International Free Zone Authority | IFZA

About the Company:
IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, leveraging the country’s strategic location and world-class infrastructure. It provides easy, reliable, and fast company formation services through its network of Professional Partners and Government Authorities.

Client Experience Agent – Call Center

Location: Dubai, United Arab Emirates
Job Type: Full-time

Role Overview:
Responsible for being the first point of contact for clients, establishing the first impression of IFZA. The ideal candidate must be highly committed, responsible, and creative, with excellent interpersonal skills and the ability to work well under pressure.

Key Responsibilities:

  • Serve as the first point of contact for clients.

  • Support smooth operation of IFZA Call Center to ensure high-quality client experience.

  • Answer and distribute incoming calls in a timely and professional manner.

  • Provide positive and timely responses to client inquiries.

  • Take responsibility for assigned duties and ensure tasks are completed professionally and on time.

  • Maintain excellent knowledge of IFZA’s products and services to address client queries efficiently.

  • Ensure client data confidentiality.

  • Keep records of all calls in the Call Center CRM system.

  • Meet individual and team qualitative and quantitative targets.

  • Build and maintain effective working relationships while promoting company culture and values.

  • Perform other job-related duties as assigned by management.

Requirements:

  • Minimum 2 years of experience as a Call Center agent or similar role in the UAE.

  • Full English proficiency required.

  • Additional spoken languages are a plus.

  • Excellent verbal and written communication and interpersonal skills, with knowledge of telephone etiquette.

  • Customer-focused with adaptability to different personality types.

  • Ability to multitask, set priorities, and manage time effectively.

  • Excellent active listening and problem-solving skills.

  • Intermediate computer literacy (e.g., MS Office).

How to Apply:

https://www.linkedin.com/jobs/view/4303965019/?alternateChannel=search&eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=E%2BGfwW9RCCIdOEF45aV%2BlQ%3D%3D&trackingId=L11O3q2EPF0m9bQjv2rHaQ%3D%3D&trk=d_flagship3_search_srp_jobs

Job requirements

  • years experience

    Not Set

  • Required gender

    Not Set

  • اللغة الانجليزية

    أساسيات

  • Required age

    Not Set

  • Professional level

    Not Set

  • Educational level

    Not Set

  • مايكروسوفت أوفيس

    جيد جدا

Salary and type of work

  • Salary

    غير محدد

  • employment type

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Job features

Short link to the job https://www.el7far.com/go/?p=224601

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