Job Vacancy: Customer Service Representative Company: Medical Aesthetic Doctor Complex Location: Riyadh, Saudi Arabia - Saudi Arabia - Al-Ahsa

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job description

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  1. Job Vacancy: Customer Service Representative

    Company: Medical Aesthetic Doctor Complex
    Location: Riyadh, Saudi Arabia
    Number of Vacancies: 8
    Job Type: Full-time
    Company Size: 100-499 employees

    About the Company

    Medical Aesthetic Doctor Complex is a leading institution in providing medical and aesthetic care services. The company aims to deliver an exceptional customer experience by offering high-quality services and a qualified, specialized team.

    Job Description

    The Customer Service Representative is the primary point of contact between the company and its clients. This role involves various responsibilities related to supporting and assisting customers, ensuring their satisfaction with the services provided. Strong communication skills and the ability to resolve issues quickly and efficiently are required. The representative must also be knowledgeable about the company’s products and services to provide accurate and reliable information.

    Responsibilities:

    • Responding to customer inquiries via phone, email, or chat.

    • Providing technical support and assistance in resolving product or service issues.

    • Recording and documenting all customer interactions in the CRM system.

    • Handling complaints professionally and effectively.

    • Providing accurate information about available products and services.

    • Collaborating with internal teams to enhance the customer experience.

    • Offering feedback and recommendations to improve processes and services.

    • Participating in training and mentoring new staff.

    • Following up with customers post-service to ensure satisfaction.

    • Preparing periodic reports on customer service performance.

    Preferred Candidate:

    • Excellent communication skills in Arabic and English.

    • Ability to work under pressure and resolve issues quickly.

    • Previous experience in customer service.

    • Strong organizational skills and time management abilities.

    • Passion for delivering outstanding customer service.

    • Ability to work independently and as part of a team.

    • Good knowledge of computer technologies and relevant software.

    • Flexibility in handling different situations.

    • Quick learner and adaptable to changes.

    • Goal-oriented and results-driven.

    Required Skills:

    • Strong communication skills.

    • Problem-solving ability.


https://www.bayt.com/ar/saudi-arabia/jobs/%D9%85%D9%85%D8%AB%D9%84-%D8%AE%D8%AF%D9%85%D8%A9-%D8%B9%D9%85%D9%84%D8%A7%D8%A1-5365507/

Job requirements

  • years experience

    Not Set

  • Required gender

    Not Set

  • اللغة الانجليزية

    أساسيات

  • Required age

    Not Set

  • Professional level

    Not Set

  • Educational level

    Not Set

  • مايكروسوفت أوفيس

    جيد جدا

Salary and type of work

  • Salary

    غير محدد

  • employment type

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Job features

Short link to the job https://www.el7far.com/go/?p=224306

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