Job Title: Help Desk Agent – Facilities Services Management Location: Dubai Job Type: Full-Time - United Arab Emirates - Dubai

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job description

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Job Title: Help Desk Agent – Facilities Services Management

Location: Dubai

Job Type: Full-Time 


Dubai Sports City is looking to expand the team with a dedicated, proactive and customer-oriented Help Desk Agent who will serve as the primary point of contact for all incoming help desk inquiries related to facilities management services. As a Help Desk Agent, you will be responsible for managing service requests, troubleshooting issues and ensuring timely and efficient resolutions. Your role will be crucial in maintaining the smooth operation of our clients' facilities by delivering exceptional customer service and technical support. 


Skills & Qualifications:


Proven experience of at least 3 years in a help desk or customer service role, preferably within the facilities management or similar industry Strong problem-solving and troubleshooting skills, with the ability to manage multiple service requests simultaneously.


Excellent communication skills, both written and verbal.Proficiency with help desk software and tools (e.g., CAFM, ServiceNow, Freshdesk).


Ability to work independently and collaboratively in a fast-paced environment.Detail-oriented with strong organizational skills.


Familiarity with basic building systems and maintenance processes is a plus.


A positive attitude, excellent interpersonal skills and a customer-first mindset. 


Open to work night shifts as required


How to Apply:

If you are a proactive, customer-focused individual with a passion for problem-solving, we'd love to hear from you! Please submit your resume and cover letter to recruitment@dsc.ae with “HD-FS25” in subject line. 


Dubai Sports City is an equal opportunity employer and values diversity in our workplace. We encourage all qualified individuals to apply.


Job requirements

  • years experience

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  • Required gender

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  • اللغة الانجليزية

    أساسيات

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  • Educational level

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  • مايكروسوفت أوفيس

    جيد جدا

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Job features

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