- Bachelor’s degree from reputable universities (engineering, business administration, economy etc.). Master's degree is a plus
- Minimum 3 years of experience in service sectors e.g. e-commerce, banking and telecom. E-commerce experience is a plus
- Experienced in customer experience, process development, information technology, digital channels and project management
- Customer-driven and analytical mindset with a desire and ability to identify and resolve customer problems
- Exceptional communication, persuasion and team working skills
- Able to work within a dynamic and fast-paced environment
- Excellent verbal, written and presentation skills in English
What We Offer
A hybrid working model with flexibility — a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
A customizable FlexBenefits budget — Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
Comprehensive wellbeing support — Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
Personalized training allowance and learning opportunities — Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
Responsibility from day one — Take full ownership from the start in a culture where every voice is heard and valued.
A diverse, international team — Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
Opportunities to grow with the best — Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
Meaningful connections beyond tasks — Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply now and let’s take the next step together.
Want to get to know the team better first? Explore our Career Website, https://tr.linkedin.com/jobs/view/customer-experience-development-professional-at-trendyol-group-4285920413?position=10&pageNum=5&refId=tmI7yCTFH0beuBEIKEvr1A%3D%3D&trackingId=dKQfJZPBxsAwUS%2F2Al2swA%3D%3D
