Who We Are
NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.
While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.
What We Do:
We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.
We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem.
How We Do It:
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.
We are seeking an experienced Client Executive to retain and grow an assigned book of business comprised of high-value client relationships. This role requires a seasoned retention and growth professional who leverages their deep knowledge of healthcare and its associated business models with their demonstrated history of driving the highest levels of client retention and revenue expansion to build executive-level partnerships that deliver measurable business outcomes for our clients.
Strategic Client Management
- Own and manage complex, high-value client relationships with minimal supervision
- Develop and execute comprehensive strategic plans that link measurable business outcomes for our clients to our value
- Build, expand and maintain executive-level relationships with C-suite and VP-level stakeholders at client organizations
- Constantly navigate the client landscape to uncover opportunities to align NeuroFlow's evolving value proposition where it will most resonate and maximize the value achieved by the client.
Revenue and Retention Performance
- Consistently exceed retention targets for assigned NeuroFlow book of business
- Consistently exceed assigned annual recurring revenue goals
- Apply the highest level of client discovery skills to uncover and mine opportunities for NeuroFlow to align with business goals of the client and their broader organization
Client Success & Risk Management
- Proactively identify, mitigate and resolve risks contributing to potential client turnover in assigned client book of business
- Successfully navigate and manage complex client situations
- Own the entire client relationship for assigned book of business serving as primary escalation point for executive-level relationships
Leadership & Collaboration
- Exercise independent judgment in selecting methods and approaches for acting on complex client challenges and opportunities within assigned book of business
- Mentor Client Executive colleagues, sharing expertise and best practices
- Collaborate with senior leadership on strategic client initiatives and account planning
- Own up to the minute knowledge of the health of assigned book of business and relevant pipeline / renewal levers as measured by NeuroFlow
