Virtual Assistant – Holiday Home Management (Remote)
Location: Remote
Type: Full-Time or Part-Time | Freelance Contract | Monthly Retainer
About H&H Hospitality
H&H Hospitality is a DTCM-licensed holiday home operator based in Dubai, built by landlords - for landlords. We manage a growing portfolio of short-term rental properties with one simple goal: to deliver hotel-grade hospitality with homeowner-level care.
Founded by professionals from tech and hospitality backgrounds, we launched H&H after experiencing first-hand how poorly holiday homes were being managed in the city. So we built the service we wished we had: thoughtful guest experiences, transparent reporting, honest pricing, and operational excellence.
Whether it's a guest checking in for a weekend or an owner trusting us with their apartment, we approach every detail with pride, performance, and accountability.
We’re a fast-growing, founder-led company – and we are looking for talented, ambitious and motivated people to join us.
About the Role
H&H Holiday Homes is seeking a proactive, organized, and tech-savvy Virtual Assistant (VA) to support our property management and guest coordination operations in Dubai. You'll assist in handling guest communications, coordinating bookings, updating internal systems, and ensuring smooth day-to-day flow of tasks.
This role is perfect for someone who’s detail-oriented, responsive, and eager to be part of a dynamic hospitality business—even while working remotely.
Key Responsibilities
Guest & Booking Support
- Monitor Airbnb, Booking.com, and direct channels for inquiries and new bookings
- Respond to guest messages promptly and professionally (pre-check-in, in-stay, post-check-out)
- Update check-in/check-out trackers and inform local teams of arrival schedules
- Assist with resolving guest issues by coordinating with the on-ground support team
Property Coordination
- Help manage onboarding checklists for new properties
- Upload or update property listings and details (descriptions, amenities, photos) on Airbnb and other platforms
- Schedule cleaning, maintenance, and inspections with vendors or team leads
Admin & Reporting
- Maintain internal trackers (revenue, bookings, reviews, occupancy)
- Record guest reviews and flag negative ones for follow-up
- Prepare weekly status updates for the founders
- Assist with light bookkeeping and receipt logging
Communication & Follow-ups
https://www.bayt.com/ar/pakistan/jobs/virtual-assistant-5356957/?_gl=1*flzect*_up*MQ..*_ga*NTkwOTQ1OTY4LjE3NTYyMjU1NTk.*_ga_1NKPLGNKKD*czE3NTYyMjU1NTkkbzEkZzAkdDE3NTYyMjU1NTkkajYwJGwwJGgw
